Return an Item – Fast, Clear Steps | A H Spares

Return items the right way, with fewer delays

Everything you need to return an item — what to do, what to include, and how to send it back safely. Faulty, incorrect, or damaged items should be reported using the dedicated issue route.

Clear steps: what to do before you send anything back
Fewer delays: the right paperwork and packaging first time
Safer transit: simple packing guidance to protect parts
Right route: separate path for faults, damage or incorrect items

Start Your Return

The quickest way to register a return and avoid delays. Your submission goes straight to our Sales Team.

How to return an item

Contact us within 14 days of receiving your order: please provide your order number, the part number(s), and the reason for return. This helps us confirm the correct route and avoid delays.
Prepare the item for transit: return the goods securely packaged to prevent damage in transit (especially heavy or delicate parts).
Include your details inside the parcel: add a note with your name, order number, contact email/phone, and what you’d like us to do (refund, replacement, or other outcome where applicable).
Send using a tracked service: we strongly recommend using a tracked/insured service and keeping proof of posting.
Inspection & next steps: once received, items may be checked before any refund/replacement is processed (where applicable). See Refunds for how and when refunds are issued.

Return eligibility

Returned items must be in new, unused condition unless faulty. Custom-made or non-stock items are not eligible for return unless defective.

What to include with your return

Order or invoice number
Your contact details (email and phone number)
Part number(s) and quantity being returned
Reason for return (e.g. no longer required, ordered in error)
Preferred outcome — replacement (where applicable and in stock), otherwise a refund
Invoice copy inside the parcel (required for international returns)

Why this matters: including the above details inside the parcel helps us identify your return quickly and avoids delays once it arrives.

Returns from outside the UK (essential)

Contact us before sending anything back — we can provide the required return documentation to help your parcel clear UK customs correctly.

If you are returning goods from outside the UK, you must mark the parcel, invoice, and customs declaration with:

CPC 61 23 F01

Please also clearly mark the customs paperwork as:
Return Goods – No Commercial Value.

Include a copy of the invoice inside the parcel
Include a short note with your name, order or invoice number, and part number(s)

We recommend using a reliable tracked service and checking whether your courier charges brokerage/handling fees on returns.

Start Your Return

Important (international returns): Missing or incorrect customs paperwork can cause delays or re-entry charges in the UK. If charges are applied due to paperwork or courier handling, we may need to deduct those costs from any refund (where applicable, in line with our Terms & Conditions).

For faults, incorrect supply, damage in transit, or shortages, use Faulty, Incorrect or Damaged so we can advise the correct evidence and quickest resolution route.

FAQs

Do I need to contact you before returning an item?

Yes, please. Contacting us first helps confirm the correct route (standard return vs fault/damage) and reduces delays once your parcel arrives.

What condition should returned items be in?

Where applicable, items should be returned unused and securely packaged. If you believe the item is faulty or arrived damaged, use the dedicated issue route.

Do I need a tracked service?

We strongly recommend it. Tracking and proof of posting protects you and helps us locate parcels quickly if a carrier delay occurs.

Can I return an item if I ordered the wrong part?

Often yes, depending on the item type and condition. If you’re unsure, contact us with your order number and part number so we can advise the best next step.

What if I’m returning from outside the UK?

International returns are accepted, but customs paperwork matters. Use a tracked service and follow your carrier’s return documentation guidance. If you need help, contact us before sending.

Where can I see how refunds are handled?

See Refunds for refund methods and typical timelines, including where inspection may be required.

For the legal basis of returns, cancellations and refunds, please refer to our Terms & Conditions.

Choose the right next step

Depending on your situation, use the most appropriate route below so we can resolve things quickly.

Need to Return a Standard Item?

Follow the steps below and make sure you include your order details with the parcel.

Refund info

Faulty, Incorrect or Damaged?

Use the issue route if something arrived damaged, missing, incorrect, or not as expected.

Report an issue

Cancelling Instead?

If your order has already dispatched, cancellation usually becomes a return. Start here.

Cancel an order

Returning an Exchange Core?

Exchange unit core returns have specific rules and condition requirements—use the dedicated page.

Core returns

Not what you were looking for? Return to the Returns & Refunds hub.