How to return an item
- Contact us within 14 days of receiving your order: please provide your order number, the part number(s), and the reason for return. This helps us confirm the correct route and avoid delays.
- Prepare the item for transit: return the goods securely packaged to prevent damage in transit (especially heavy or delicate parts).
- Include your details inside the parcel: add a note with your name, order number, contact email/phone, and what you’d like us to do (refund, replacement, or other outcome where applicable).
- Send using a tracked service: we strongly recommend using a tracked/insured service and keeping proof of posting.
- Inspection & next steps: once received, items may be checked before any refund/replacement is processed (where applicable). See Refunds for how and when refunds are issued.
Return eligibility
Returned items must be in new, unused condition unless faulty. Custom-made or non-stock items are not eligible for return unless defective.
What to include with your return
- Order or invoice number
- Your contact details (email and phone number)
- Part number(s) and quantity being returned
- Reason for return (e.g. no longer required, ordered in error)
- Preferred outcome —
replacement (where applicable and in stock), otherwise a refund
- Invoice copy inside the parcel
(required for international returns)
Why this matters: including the above details inside the parcel helps us
identify your return quickly and avoids delays once it arrives.
Returns from outside the UK (essential)
Contact us before sending anything back — we can provide the required return documentation to help your parcel clear UK customs correctly.
If you are returning goods from outside the UK, you must mark the parcel, invoice, and customs declaration with:
CPC 61 23 F01
Please also clearly mark the customs paperwork as:
Return Goods – No Commercial Value.
- Include a copy of the invoice inside the parcel
- Include a short note with your name, order or invoice number, and part number(s)
We recommend using a reliable tracked service and checking whether your courier charges brokerage/handling fees on returns.
Start Your Return
Important (international returns): Missing or incorrect customs paperwork can cause delays or re-entry charges in the UK.
If charges are applied due to paperwork or courier handling, we may need to deduct those costs from any refund (where applicable, in line with our Terms & Conditions).
For faults, incorrect supply, damage in transit, or shortages, use Faulty, Incorrect or Damaged so we can advise the correct evidence and quickest resolution route.