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Austin Healey Spares Frequently Asked Questions

Introduction

Welcome to the A H Spares Frequently Asked Questions page, your go-to resource for classic Austin Healey parts information. As the leading supplier of spares for Austin Healey 100, 100/6, 3000, and Sprite models, we pride ourselves on delivering top-quality components and unrivalled service. Below, you’ll find comprehensive answers to the most common questions our customers ask, covering everything from ordering and shipping to returns, warranties, and more.

Whether you’re restoring a classic Healey or simply need reliable replacement parts, this page will guide you through all aspects of our service. Our mission is to help you keep your classic Austin Healey on the road—and looking its best—while ensuring a smooth and satisfying shopping experience.

1. General Information

Q: What is A H Spares, and what do you specialise in?

A: A H Spares is the leading supplier of Austin Healey parts, offering high-quality components for all Healey models. From the earliest 100 series to later 100/6, 3000, and Sprite variants, our goal is to provide reliable, authentic, and reproduction parts to keep your classic car in top condition.

Q: Which Austin Healey models do you supply parts for?

A: We supply spares for all Austin Healey models, including 100, 100/6, 3000, and Sprite variants. If you’re unsure about compatibility, our team is ready to help you find the right parts.

Q: Are your parts original, reproduction, or aftermarket?

A: We offer a mix of original second-hand parts, high-quality reproduction, and aftermarket parts. Each product is designed or sourced to meet or exceed the original factory specifications for quality and fitment.

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2. Ordering & Payment

Q: How do I place an order?

A: You can order directly through our website, over the phone, or via email. Simply add items to your cart online or provide our team with the part numbers you need.

Q: Can you give me a quote before I place my order?

A: Yes, just choose the parts you want to order and place them in your online shopping basket. At the checkout screen, select the REQUEST A QUOTE option and follow the onscreen instructions to receive your personalised quote.

Q: Do I need to create an account to purchase?

A: No, creating an account is optional. However, registering allows you to track orders, access your order history, and streamline future purchases.

Q: What payment methods do you accept?

A: We accept major credit/debit cards and bank transfers (BACS). All transactions are processed securely to protect your personal information. If you’d like to pay by bank transfer/BACS, please email our accounts team at accounts@ahspares.co.uk for the necessary details.

Q: Can I modify or cancel my order after placing it?

A: Yes. If you need to change or cancel an order, please contact our sales team as soon as possible. We’ll do our best to accommodate your request.

Q: How do I get a copy of my invoice?

A: An invoice is always supplied with your order—either securely attached to the outside of the parcel or enclosed inside the package. If yours is missing or you need another copy, simply email our accounts team at accounts@ahspares.co.uk with your order details and we’ll promptly send you an electronic version.

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3. Shipping & Delivery

Q: Do you offer international shipping?

A: Absolutely. As the leading Austin Healey parts supplier, we ship worldwide using reliable courier services so you can get the parts you need, wherever you are.

Q: How long does shipping take?

A: Delivery times vary but they can take between 2–5 days depending on location and the chosen shipping method. Estimated times can be provided by our sales team or tracked online.

Q: What shipping carriers do you use?

A: We work with trusted couriers such as DPD, DHL, UPS, and Royal Mail to ensure safe, efficient delivery of your Austin Healey spares.

Q: How can I track my order?

A: Once your order has been shipped, you’ll receive a tracking number via email from the courier. Use this to follow your package’s journey until it arrives.

Q: Will I have to pay customs duties or taxes when my order arrives in my country?

A: International orders may be assessed import duties, local VAT/GST, or a small handling fee when they reach your customs authority. These charges are set by your own government and are the importer’s responsibility. Our couriers make the process simple—they’ll email or text you a secure link to settle any fees online so your Austin Healey parts keep moving without delay. Many parcels clear quickly, and lower-value shipments in some regions pass through with minimal or no extra cost. We include the necessary customs paperwork, and the total you pay us excludes UK VAT, helping to keep overall costs competitive.

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4. Returns & Warranty

Q: What is your return policy?

A: Unused items can be returned within 30 days. See our returns policy for details.

Q: How do I return or exchange an item?

A: Contact us or download our returns form and follow the instructions.

Q: Do you offer warranties on your parts?

A: Yes, most items include a manufacturer’s warranty. Contact our sales team for details.

Q: What should I do if I receive a damaged or incorrect item?

A: Get in touch with us immediately so we can arrange a replacement or refund.

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5. Parts & Fitment

Q: How can I check if a part fits my specific Austin Healey model?

A: Check listings or provide your VIN number to our team for support.

Q: Do you provide technical advice or installation guides?

A: Yes, many parts come with guidance or our team can assist directly.

Q: Are your parts manufactured to original specifications?

A: Absolutely — we match or exceed factory specs for quality and fitment.

Q: Can you help with rare or hard-to-find parts?

A: Yes, including quality used parts and custom reproductions.

Q: What does “Superseded” mean on a part number?

A: It means the part has been replaced by an improved version that fits the same applications.

Q: Why is there a “Surcharge” on some parts?

A: It’s a refundable deposit for exchange items. Return your old part in good condition to receive your refund.

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6. Special Orders & Customisation

Q: Can I request a custom part or modification?

A: Yes, we offer bespoke manufacturing services. Contact us with your requirements.

Q: Can you manufacture discontinued or rare parts?

A: Yes, we collaborate with specialists to keep rare Healey parts available.

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7. Company & Contact

Q: Where are you located?

A: In Southam, Warwickshire, UK. We ship worldwide.

Q: How can I contact customer service?

A: Call, email sales@ahspares.co.uk, or use our contact form.

Q: Do you have a physical store or showroom?

A: Yes, we welcome visitors and showcase our Austin Healey range.

Q: Do you attend classic car shows or events?

A: Regularly — check our news or follow us on social media for updates.

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Contact Us

If you have any further questions, please email sales@ahspares.co.uk or visit our Contact Us page.

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