Austin Healey Spares Frequently Asked Questions

Introduction

Welcome to the A H Spares Frequently Asked Questions page, your go-to resource for classic Austin Healey parts information. As the leading supplier of spares for Austin Healey 100, 100/6, 3000, and Sprite models, we pride ourselves on delivering top-quality components and unrivalled service. Below, you’ll find comprehensive answers to the most common questions our customers ask, covering everything from ordering and shipping to returns, warranties, and more.

Whether you’re restoring a classic Healey or simply need reliable replacement parts, this page will guide you through all aspects of our service. Our mission is to help you keep your classic Austin Healey on the road—and looking its best—while ensuring a smooth and satisfying shopping experience.

1. General Information

• Q: What is A H Spares, and what do you specialise in?

  A: A H Spares is the leading supplier of Austin Healey parts, offering high-quality components for all Healey models. From the earliest 100 series to later 100/6, 3000, and Sprite variants, our goal is to provide reliable, authentic, and reproduction parts to keep your classic car in top condition.



• Q: Which Austin Healey models do you supply parts for?

  A: We supply spares for all Austin Healey models, including 100, 100/6, 3000, and Sprite variants. If you’re unsure about compatibility, our team is ready to help you find the right parts.



• Q: Are your parts original, reproduction, or aftermarket?

  A: We offer a mix of original second-hand parts, high-quality reproduction, and aftermarket parts. Each product is designed or sourced to meet or exceed the original factory specifications for quality and fitment.

2. Ordering & Payment

• Q: How do I place an order?

  A: You can order directly through our website, over the phone, or via email. Simply add items to your cart online or provide our team with the part numbers you need.



• Q: Can you give me a quote before I place my order?

  A: Yes, just choose the parts you want to order and place them in your online shopping basket. At the checkout screen, select the REQUEST A QUOTE option and follow the onscreen instructions to receive your personalised quote.



• Q: Do I need to create an account to purchase?

  A: No, creating an account is optional. However, registering allows you to track orders, access your order history, and streamline future purchases.



• Q: What payment methods do you accept?

  A: We accept major credit/debit cards and bank transfers (BACS). All transactions are processed securely to protect your personal information. If you’d like to pay by bank transfer/BACS, please email our accounts team at accounts@ahspares.co.uk for the necessary details.



• Q: Can I modify or cancel my order after placing it?

  A: Yes. If you need to change or cancel an order, please contact our sales team as soon as possible. We’ll do our best to accommodate your request.



• Q: How do I get a copy of my invoice?

  A: Please email our accounts department at accounts@ahspares.co.uk with your order details, and we’ll be happy to provide you with an electronic copy of your invoice.

3. Shipping & Delivery

• Q: Do you offer international shipping?

  A: Absolutely. As the leading Austin Healey parts supplier, we ship worldwide using reliable courier services so you can get the parts you need, wherever you are.



• Q: How long does shipping take?

  A: Delivery times vary but they can take between 2-5 days depending on location and the chosen shipping method. Estimated times can be provided by our sales team or tracked online.



• Q: What shipping carriers do you use?

  A: We work with trusted couriers such as DPD, DHL, UPS, and Royal Mail to ensure safe, efficient delivery of your Austin Healey spares.



• Q: How can I track my order?

  A: Once your order has been shipped, you’ll receive a tracking number via email from the courier. Use this to follow your package’s journey until it arrives.



• Q: Will I have to pay customs duties or taxes when my order arrives in my country?

  A: International orders may be assessed import duties, local VAT/GST, or a small handling fee when they reach your customs authority. These charges are set by your own government and are the importer’s responsibility. Our couriers make the process simple—they’ll email or text you a secure link to settle any fees online so your Austin Healey parts keep moving without delay. Many parcels clear quickly, and lower-value shipments in some regions pass through with minimal or no extra cost. We include the necessary customs paperwork, and the total you pay us excludes UK VAT, helping to keep overall costs competitive.

4. Returns & Warranty

• What is your return policy?

  A: Unused items can be returned within 30 days for a refund or exchange, subject to certain exclusions. Please review our returns policy for full details.



• Q: How do I return or exchange an item?

  A: Contact us or download and complete our returns form. We’ll provide instructions on how to send your item back to ensure a prompt refund or exchange.



• Q: Do you offer warranties on your parts?

  A: Yes, most of our parts include a manufacturer warranty against defects. Ask our sales team for more details.



• Q: What should I do if I receive a damaged or incorrect item?

  A: If something isn’t right, please contact us immediately so we can arrange a replacement or refund.

5. Parts & Fitment

• How can I check if a part fits my specific Austin Healey model?

  A: Our product listings include the Big Healey and Sprite/Modget model ranges. If you’re still unsure, reach out to our sales team with your VIN number for personalised assistance.



• Q: Do you provide technical advice or installation guides?

  A: Yes, we can offer technical support, and many of our parts come with installation instructions or guidance to ensure correct fitment.



• Q: Are your parts manufactured to original specifications?

  A: We pride ourselves on supplying parts designed to match or exceed factory specs, ensuring reliability for your classic Austin Healey.



• Q: Can you help with rare or hard-to-find parts?

  A: Absolutely. We specialise in sourcing and reproducing rare Austin Healey parts that may no longer be available from other suppliers. This can include good quality used parts from our stock.



• Q: What does “Superseded” mean on an A H Spares part number?

  A: “Superseded” shows that an earlier part number has been replaced by a later, fully-compatible equivalent—often an improved or re-engineered version. You’ll always receive the newest specification when you order. Because the same updated part can serve several Austin Healey engines, you may see it listed in more than one section (for example, both the 100/4 and 100/6 engine categories). Whichever section you order from, you’ll get the identical, correct component.



• Q: Why is there a “Surcharge” on some parts, and how do I get it back?

  A: A surcharge is a refundable deposit applied to certain exchange or reconditioned items (such as brake callipers or steering boxes). You pay the surcharge at checkout, fit the new unit, then send your old one back in serviceable condition. Once our team has inspected and accepted the return, we refund the surcharge promptly—helping keep quality core parts in circulation for classic Healeys worldwide.

6. Special Orders & Customisation

• Can I request a custom part or modification?

  A: Yes, we offer bespoke manufacturing services for unique requirements. Contact us with your specifications, and we’ll do our utmost to assist.



• Q: Can you manufacture discontinued or rare parts?

  A: Yes, where possible, we collaborate with specialised manufacturers to reproduce discontinued or rare Austin Healey parts. Our commitment to the continuity of these parts helps to ensure enthusiasts keep their vehicles on the road.

7. Company & Contact

• Where are you located?

  A: Our premises are in Southam, Warwickshire, UK, and we ship globally to meet the needs of Austin Healey owners worldwide.



• Q: How can I contact customer service?

  A: You can call us, send an email to sales@ahspares.co.uk, or use our website contact form. We’re here to help with any enquiries or orders.



• Q: Do you have a physical store or showroom?

  A: Yes, we welcome visitors to our showroom, which showcases both the history of A H Spares and the Austin Healey marque.



• Q: Do you attend classic car shows or events?

  A: We regularly participate in classic car events and shows. Keep an eye on our website news and social media channels for upcoming appearances.