Returns & Refunds Help

Returns, Refunds & Cancellations – Clear Help Fast

Straight answers on returns, refunds and cancellations

Need to cancel an order, send something back, or sort a refund? This hub guides you to the right process in a couple of clicks, with clear steps for UK and international customers and the details you’ll need to get it resolved quickly.

Less back-and-forth: go straight to the right form and steps
Clear timelines: know what to do and when
Fair outcomes: refunds, replacements and inspections explained
UK & overseas friendly: returns guidance for international customers too
Exchange units covered: core return rules in one place

Cancel an Order

Changing your mind or made a mistake? Here’s how to cancel and what happens next.

Cancel an order

Return an Item

Step-by-step returns guidance, including what to include and how to package items safely.

Start a return

Faulty, Incorrect or Damaged

If something’s not right, use this route for the fastest resolution and the right evidence.

Report an issue

Refunds

How refunds are processed, typical timings, and what’s refunded (and when deductions may apply).

Refund info

Warranty Claims

Warranty coverage, exclusions, and how to submit a claim with the right supporting details.

Warranty help

Exchange Units & Core Returns

Returning your old unit? Here’s the core return timeframe, condition rules, and what happens next.

Core returns

For the legal basis of cancellations, returns and refunds, please see our Terms & Conditions.

Frequently Asked Questions

Can I cancel my order after placing it?

In many cases, yes. The exact options depend on whether the order has been dispatched and whether you’re purchasing as a private consumer or a business. See Cancel an Order.

Do you accept international returns?

Yes. The returns process is similar, but customs paperwork matters. See Return an Item for guidance and tips to avoid delays.

How do exchange unit core returns work?

If you’ve purchased an exchange unit, the Exchange Units & Core Returns page explains the timeframe, acceptable condition, and what happens if the returned unit can’t be rebuilt.

How do I start a return?

Use the Return an Item page to follow the steps, then contact us with your order details so we can advise the correct route and what to include.

Is warranty the same as a return?

Not always. Warranty covers certain issues within the warranty period and includes specific exclusions. Use Warranty Claims for the correct process.

What if my item arrives damaged or something is missing?

Use Faulty, Incorrect or Damaged for the quickest route. This page explains what evidence helps (photos, packaging details) and the reporting timeframes.

When will my refund be processed?

Refund timing depends on the reason for the return and whether we need to inspect the item. The Refunds page explains what to expect and how refunds are made.