Refunds Explained Clearly & Fairly | A H Spares

Know what to expect, without chasing

This page explains when refunds are issued, how long they usually take, and what can affect timing, so you know what to expect without having to chase.

Clear timelines: understand when refunds are triggered
No surprises: know what’s refunded and how
Right method: refunds go back to the original payment method
Context matters: cancellations, returns and faults are handled differently

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When refunds are issued

Cancelled before dispatch: refunds are usually processed once cancellation is confirmed.
Returned items: refunds are issued after the item is received and, where applicable, inspected.
Faulty or damaged goods: refunds or replacements depend on the circumstances and may follow inspection or carrier review.

Refund timeframe for returned goods

We will issue your refund within 14 days of receiving your returned goods (and after any necessary checks). Refunds are made to the original payment method.

Once issued, your bank or card provider may take additional working days to show the funds.

If you can’t return the goods

If you’re unable to send the goods back, we can arrange collection where appropriate and deduct the cost from your refund.

What can affect refund timing?

Whether the item needs to be returned
Inspection of returned goods
Incomplete paperwork or missing information
Carrier investigations for transit damage
Bank or card provider processing times

FAQs

How long do refunds take?

For returned goods, we issue refunds within 14 days of receiving the returned items (and after any necessary checks). After a refund is issued, your bank or card provider may take several working days to show the funds.

Will I be refunded for delivery charges?

This depends on the reason for the refund and the type of order. Full details are set out in our Terms & Conditions.

Can refunds be made to a different card or account?

No. Refunds are issued to the original payment method used at checkout.

Why hasn’t my refund arrived yet?

Common reasons include pending inspections, carrier investigations, or bank processing times. If you’re unsure, contact us and we’ll check the status.

Do business customers receive refunds the same way?

Business orders are handled under different terms and may be subject to approval. Please refer to our Terms & Conditions.

For the legal basis of refunds, cancellations and returns, please refer to our Terms & Conditions.

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Choose the right next step

Depending on your situation, use the most appropriate route below so we can resolve things quickly.

Waiting for a Refund?

If your return or cancellation is already underway, this page explains what happens next.

Returned an item?

Cancelling an Order?

Refund timing can depend on whether your order has been dispatched.

Cancel an order

Faulty or Damaged Item?

Refunds for faults or transit damage may follow inspection or carrier review.

Report an issue

Still Unsure?

If you’re not sure which route applies, we can help point you in the right direction.

Not what you were looking for? Return to the Returns & Refunds hub.