Cancel an Order Quickly & Clearly | A H Spares

Clear options if you need to cancel an order

Need to cancel an order? What happens next depends on whether your order has already been dispatched. If it hasn’t left us yet, cancellation is usually straightforward. If it has shipped, cancellation becomes a return.

Know where you stand: consumer and trade rules explained clearly
Act at the right time: before or after dispatch makes a difference
No guesswork: refund handling and timelines explained
Fast routing: links to the correct next step if your order has shipped

How to cancel

Email: [email protected]
Or write to: A.H. Spares Ltd, Units 7 & 8, Westfield Road, Kineton Road, Southam, Warwickshire, CV47 0JH, UK

You can also use our contact page to get in touch—please include your order number.

Before you cancel

Private consumers: you normally have the right to cancel within 14 days of receiving your order.
Business customers: cancellations are not automatic and different rules apply. Please see our full policy here.
Specially made or non-stock items: cannot be returned unless faulty.
Refunds: are handled according to the original payment method once any returned items are received and checked.

If you already have the goods

Please return the goods within 30 days in an undamaged condition (including any packaging).
Include your invoice with the return.
Use the standard return steps here: Returning an item.
Returns received after 30 days are not guaranteed a refund. Where accepted, a handling charge may apply, depending on the item and condition, in line with our Terms & Conditions.

FAQs

Can I cancel my order immediately after placing it?

In many cases, yes. Contact us as soon as possible. Once an order enters processing or dispatch, cancellation may no longer be possible.

What if my order has already been dispatched?

If the order has shipped, cancellation becomes a return. You’ll need to follow the returns process once the item arrives.

Do business customers have the same cancellation rights?

No. Statutory cancellation rights apply to private consumers. Business-to-business orders are handled under different terms.

How long does it take to receive a refund after cancelling?

Refund timing depends on whether goods need to be returned and inspected. Details are explained on our Refunds page.

Are any items excluded from cancellation?

Specially made or non-stock items cannot be cancelled or returned unless faulty. If you’re unsure before ordering, please contact us.

For the legal basis of cancellations and refunds, please refer to our Terms & Conditions.

Choose the right next step

Depending on your situation, use the most appropriate route below so we can resolve things quickly.

Cancel Before Dispatch

If your order hasn’t yet left us, cancellation is usually straightforward. Contact us as soon as possible so we can stop processing.

Order Already Dispatched?

If your order is on its way or already delivered, cancellation becomes a return. Follow the returns process instead.

Start an Online Return

Still unsure? Contact us with your order number and we’ll point you to the quickest option.

Not what you were looking for? Return to the Returns & Refunds hub.