Ordering, Shipping & Customs Information

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How to Place an Order

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Ordering from A H Spares is straightforward and secure.

Online Ordering

Browse our extensive catalogues for Big Healey, Sprite, and Performance parts.
Add desired items to your cart.
Proceed to checkout with our secure payment gateway.

Minimum Order Value: £5.00 to cover administration costs.

Telephone Orders

Prefer to speak with us directly? Call us at +44 (0)1926 817181 to place your order.

Payment Methods

We offer various payment options to accommodate our global customers.

UK Customers

Personal or Business Cheques (dispatched upon cleared funds)
All Major Credit & Debit Cards
Building Society Cheques
Bank Drafts
Bank Transfers

International Customers

Credit & Debit Cards
Bank Cheques (in GBP from a UK bank)
Travellers' Cheques (GBP only)
Bank Transfers (please contact us for details)

Note: When making a bank transfer, ensure all charges are prepaid so we receive the full invoice amount. Include your invoice number and amount paid to avoid delays.

Shipping & Delivery Options

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We utilize a network of reliable couriers and freight companies to ensure timely delivery.

Standard Shipping

Orders are dispatched promptly using trusted courier services.
Tracking information is provided upon dispatch.

Freight Shipping

For large or heavy orders

We obtain competitive quotes from various freight companies.
Quotes are valid for 30 days and include delivery to your door (DAP - Delivered At Place).
Note: Destination customs and clearance fees are not included and are the customer's responsibility.

Due to fluctuating fuel costs and other factors, freight quotes are subject to change until payment is received.

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Customs Charges & Import Duties

Ordering from A H Spares and shipping internationally? Here’s what you need to know so your order doesn’t get held up at the border.

What Overseas Customers Should Know

When you order parts from the UK to be shipped to your country, your local customs authority may apply import duties, sales tax/VAT, and handling fees upon arrival.

To ensure a smooth delivery, we recommend the following:

Check your country’s import thresholds
Each country has different rules about when taxes or duties apply. Check with your national customs authority or official government website to find current thresholds and tax rates.
Keep your invoice and shipping documents
These will be needed for customs clearance. We always include a commercial invoice with your order, but keep a copy for your records.
Respond promptly to customs notifications
If your local courier or customs authority contacts you for payment or verification, respond quickly to avoid delays or returns.
Budget for possible extra costs
Duties and VAT are set by your country—not A H Spares—and may be payable before your order is delivered.

Import Duty Disclaimer

Please note: Import duties, taxes, and customs charges are set by your local government and are the responsibility of the recipient.

A H Spares Ltd cannot accept responsibility for any such charges incurred.

We strongly recommend checking with your local customs office before placing your order, so you’re fully informed of any potential charges.

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Returns & Refunds

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Returns are handled through our dedicated Returns & Refunds hub, which guides you to the correct route based on your situation. This ensures returns are processed quickly and with the right supporting information.

Choose the correct returns route

Online Returns Form
Start here before sending anything back. We’ll confirm the correct route and next step, which usually saves time (and unnecessary postage).
Faulty, Incorrect or Damaged Items
Use this route if something arrived damaged, missing, incorrect, or not working as expected.
Warranty Claims
For parts that may have failed within the warranty period.
Refunds & Processing Times
What happens after a return is received or inspected.
Exchange Units (Core Returns)
Use this route if your part was supplied on an exchange basis and requires the original unit to be returned within the stated timeframe.

Returning from outside the UK?
Our returns hub includes clear guidance on customs declarations, invoice copies, and how to avoid unnecessary import charges on re-entry.

Go to Returns & Refunds hub →

Need Help With a Return?

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We understand that returning a product — especially from overseas — can feel a little daunting. Whether you're unsure about customs declarations, need clarity on eligibility, or simply want to confirm your return has arrived safely, we’re here to make the process as smooth and stress-free as possible.

How to Get in Touch

Phone: +44 (0)1926 817181
Speak directly with one of our knowledgeable team members
Email: [email protected]
Drop us a message with your order number and what you need help with.
Contact Form: Complete It Here
Use our online form for general enquiries or to request return documents.
Returns Form: Start a return or issue online
Use this if you’re starting a standard return or want us to confirm the right route

Ordering, Shipping & Customs Guide for Austin Healey & Sprite Parts