Warranty Claims Explained Clearly | A H Spares

Understand what’s covered before you refit anything

Important: Please contact us before removing, refitting, or modifying any part.

This page explains how warranty claims work at A H Spares, what is and isn’t covered, and the steps to follow if you believe a part has failed within the warranty period. Following the correct process helps avoid delays and unnecessary costs.

Clear coverage: what the warranty applies to
No surprises: common exclusions explained upfront
Correct process: what to do before removing or refitting parts
Faster decisions: the information we’ll need from you

What the warranty covers

Warranty period (new parts)

All new parts have a 12-month manufacturer’s warranty from the invoice date (not the installation date).
Please keep your invoice number for any warranty claim.

Manufacturing defects in parts supplied by A H Spares
Failures within the warranty period when fitted and used as intended
Replacement or refund where a valid claim is accepted

What the warranty does not cover

Normal wear and tear
Incorrect fitting or use
Damage caused during installation or removal
Modification of parts
Competition or track use
Labour, recovery, or consequential costs
Damage caused by associated components or installation conditions outside our control

How to make a warranty claim

Before removing or returning anything, please follow the steps below. It helps us make a decision faster and avoid wasted postage.

Contact us first: please do not return items without contacting us. Provide your order number or invoice number, part number, and a clear description of the issue.
Provide evidence: photos, fitting details, and usage information help us assess the claim.
Follow our advice: we’ll confirm whether the item needs to be returned for inspection and how to do so.
Assessment & outcome: once reviewed, we’ll advise whether the claim is accepted and what happens next.

Warranty handling and outcomes are subject to inspection and the terms set out in our Terms & Conditions.

FAQs

How long is the warranty period?

All new parts have a 12-month manufacturer’s warranty from the invoice date (not the installation date). Please keep your invoice number for any warranty claim.

Do I need to return the item before you assess the claim?

Not always. We may ask for photos and details first. If a return is required, we’ll advise the correct process.

What if the part was fitted incorrectly?

Incorrect fitting or use is not covered by warranty. If you’re unsure, contact us before removing or returning the part.

Will labour or fitting costs be covered?

No. Warranty covers parts only and does not include labour, fitting, recovery, or consequential costs.

What if my issue isn’t a warranty claim?

If the issue relates to transit damage, incorrect supply, or missing items, use Faulty, Incorrect or Damaged.

Who pays the return postage for a warranty claim?

If a warranty claim is accepted, we’ll confirm the return method and cover return postage where appropriate. If the claim is not accepted, return costs may be the customer’s responsibility.

For the legal basis of warranty claims, returns and refunds, please refer to our Terms & Conditions.

Choose the right next step

Depending on your situation, use the most appropriate route below so we can resolve things quickly.

Start a Warranty Claim

If you believe a part may have failed within the warranty period, contact us with the details before sending anything back.

Not a Warranty Issue?

If the issue is damage in transit, incorrect supply, or a missing item, use the issue-reporting route.

Report an issue

Returning an Item?

If you no longer need the item and it isn’t faulty, follow the standard returns process.

Start Your Return

Refund Questions?

Refund handling depends on the outcome of inspection and the nature of the claim.

Refund info

Not what you were looking for? Return to the Returns & Refunds hub.